Shipping policy

Preparing Your Order

Orders are usually made ready within 1–2 business days, not counting weekends and public holidays.

Holidays, sales, unusually heavy order volume, and circumstances beyond our control can extend that window.

Where We Deliver

Delivery is currently available to Canadian addresses only.

How Long Delivery Takes

Once an order has been prepared, standard delivery generally runs an estimated 3–5 business days.

These are estimates rather than guarantees. Carrier operations, weather, service disruption, remote destinations, and other matters outside our control can all cause delay.

Delivery Charges

The delivery options open to you, along with what each costs, appear at checkout.

What you pay depends on the order itself, where it is going, and which service is available for that route.

Tracking

Where tracking is offered, the details follow once your order has left us.

Tracking numbers sometimes take a while to become active after they are issued.

Your Delivery Details

Please look over your delivery details closely before submitting an order.

Supplying a complete and correct delivery address is the customer's responsibility.

Delays, failed deliveries, and additional costs that stem from delivery details entered incorrectly or incompletely at checkout are not something we can take responsibility for.

Damaged, Wrong, or Missing Orders

Where an order turns up broken, faulty, wrong, or short, get in touch within 30 days of delivery through the chat support on this website.

We may ask for your order number, an account of what went wrong, and clear photographs of the item and its packaging.

Get in Touch

Anything delivery-related can go to our team through the chat support on this website.