Refund policy
We want every order to arrive exactly as it should. Where something has gone wrong with a shipment, we will put it right with a free replacement.
Requesting a Replacement
Reach out within 30 days of your package arriving if an item shows up broken, faulty, wrong, or absent from the shipment. Requests are handled through the chat support on this website.
Having the following ready lets us move faster:
- An order number or other proof of purchase
- An explanation of what went wrong
- Where relevant, clear photographs of both the item and its packaging
Approved requests are fulfilled with a replacement shipment at no charge to you.
Nothing to Send Back
Keep the original item. We assess eligibility from the details and images you supply, so returning the product is not part of the process.
Refunds and Exchanges
Other than where the law requires otherwise, orders are final. We do not offer refunds, exchanges, or returns.
When a Request May Be Declined
We may be unable to approve a replacement where:
- More than 30 days have passed since the delivery date.
- We have not received enough detail to confirm what went wrong.
- The item was deliberately damaged, misused, or modified once it reached you.
Get in Touch
Any questions, or anything you would like help with, can go to our team through the chat support on this website.