Privacy policy

Last updated: August 26, 2026

Set out below is how personal information is gathered, used, shared, and safeguarded when you browse this website, buy from us, use our services, or get in touch.

What We Collect

The information we hold depends on how you engage with the store, and may include:

  • Contact details — your name, phone number, email, and the addresses used for billing and delivery.
  • Order records — items purchased, order totals, past transactions, delivery arrangements, and the current status of an order.
  • Payment records — whether a payment cleared, billing details, transaction references, and the limited payment data our processors pass back to us.
  • Support correspondence — the messages, images, files, and other material you send when you ask us for help.
  • Technical details — IP address, browser, device, operating system, and how you move through the site.
  • Browsing activity — pages opened, products viewed, cart behaviour, and other interactions with the store.

Where It Comes From

Personal information reaches us in three ways:

  • You give it to us — at checkout, through a form, over chat support, or in any other message you send.
  • It is captured automatically as you use the website.
  • It is passed to us by the providers who help run the store, including payment processors, carriers, platform and analytics providers, and similar services.

Why We Use It

Personal information may be used to:

  • Take, confirm, prepare, and deliver orders.
  • Take payment and keep transaction records.
  • Send confirmations, dispatch notices, and other messages about your order.
  • Answer questions and support you before and after a purchase.
  • Assess replacement requests and sort out problems with an order.
  • Run, maintain, debug, and improve the website.
  • Identify and stop fraud, misuse, unauthorised transactions, and security threats.
  • Keep business records and satisfy legal, tax, accounting, and regulatory obligations.
  • Send marketing messages, where we are permitted to do so.

Cookies and Related Technologies

Cookies and comparable technologies are used by us and our providers to keep the site working, hold your cart together, remember settings, measure how the site performs, and guard against fraud.

Most browsers let you manage or block cookies. Doing so may stop parts of the site from behaving as intended.

Who We Share It With

Information is shared with service providers only so far as it is reasonably needed to run the store and serve you. Those providers fall into these categories:

  • Website and e-commerce platform providers
  • Payment processors and fraud-screening services
  • Carriers and fulfilment partners
  • Hosting, analytics, security, and customer-support providers
  • Professional advisers, such as lawyers and accountants
  • Regulators or government bodies, where the law requires or allows it

Personal information is never sold or rented.

Payment Details

Payments run through third-party providers, who handle payment details under their own privacy and security arrangements.

What comes back to us is generally limited to the transaction information needed to confirm payment, fulfil the order, guard against fraud, keep records, and support you afterwards.

Marketing Messages

Where the law allows, we may write to you about our products and services.

You can stop marketing messages at any time using the unsubscribe link in any such message, or by asking us through our chat support — open the chat widget in the lower-left corner of any page.

Messages about your orders, payments, deliveries, and support requests will continue, as these are not promotional.

Keeping Information Secure

We apply administrative, technical, and organisational safeguards intended to protect personal information from unauthorised access, loss, misuse, alteration, and disclosure.

That said, no system of transmission or storage is entirely secure, and absolute security cannot be guaranteed.

How Long We Keep It

Personal information is held only as long as it is reasonably needed — to complete orders, support customers, keep business records, prevent fraud, settle disputes, and meet legal, accounting, and regulatory obligations.

Processing in Other Jurisdictions

Some of our providers may handle or store personal information outside your province, territory, or country. Where that happens, the information may fall under the laws of the jurisdiction it is processed in.

Your Rights

Subject to the law that applies to you, you may be entitled to:

  • Ask what personal information we hold about you.
  • Ask us to correct anything inaccurate or incomplete.
  • Ask us to delete certain personal information.
  • Withdraw consent to particular uses of your information.
  • Raise a question or concern about how we handle personal information.

We may need to confirm your identity before acting on a request, and some information may have to be kept where the law permits or requires it.

Children

This website and our services are not aimed at anyone below the age of majority where they live, and we do not knowingly gather personal information from children without proper authorisation.

Updates to This Policy

This policy may be revised from time to time as our practices, services, technology, or legal obligations change.

Any revised version appears on this page with a new update date.

Get in Touch

Questions about this policy, requests about your information, or concerns about how it is handled can be raised with us through our chat support. Open the chat widget in the lower-left corner of any page and send us a message, and we'll help you from there.